You may file a claim or complaint here. Just select the appropriate issue/subject, and we’ll respond within 48 hours.

We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something is missing, we’ll help you resolve the issue immediately. You may file a missing claim here. Select Report Issue for the appropriate booking. All claims […]

We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something is damaged, we’ll help you resolve the issue immediately. You may file a damage claim here. Select Report Issue for the appropriate booking. All claims […]

We’re quite flexible in that regard. Our cleaners are efficient and in the event the get things done faster than anticipated, you just need to pay the hours worked by the team.

That shouldn’t be a problem at all. The app provides an estimate of the total time it takes to clean your home. If you need extra work done (or if the cleaner needs more time), the appropriate charges apply once the cleaning is done.

We pride ourselves on the reliability and punctuality of our cleaners. In the rare case that your professional does not show up during the appointment, please give us a call between 8AM and 5PM. We’ll help to resolve the issue immediately.

Please allow your cleaner a 30-minute window from the appointment start time to arrive. Also, for your convenience, your cleaner’s name, contact information, and profile will be sent to you.