We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something is damaged, we’ll help you resolve the issue immediately.

You may file a damage claim here. Select Report Issue for the appropriate booking. All claims must be filed within 72 hours of the booking. We will be in touch within 48 hours.

Note that submission of claim does not guarantee a reimbursement of any kind. We reserve the right to fix an item instead of replacing it. QASA.PH will require proof of purchase and proof of damage before we can settle any claim. QASA.PH will determine the market value of damaged item based on purchase price, date purchased, the current condition of the item, and the cost to fix the item. This does not always equal the value to replace it with a new item. Without proof of purchase, we can only pay up to 25% of the market value.